Solution
Transformation that connects to the world
End-to-end digital transformation from a group that has been delivering enterprise technology since 1997 — SAP, Salesforce, Oracle Fusion, custom applications, data engineering and eCommerce, with the delivery muscle to see it through.
The problem
Transformation projects stall between the slide deck and the shop floor
Plenty of businesses know they need to modernise. The projects fail when the plan never becomes a working system — disconnected tools, data nobody trusts, and a build that runs out of runway. The value is in delivery: identifying the roadblocks, planning the change, and getting to a real, measured improvement people actually use.
- Disconnected systems that don’t talk to each other
- Data you can’t trust enough to make decisions on
- Manual processes that don’t scale with the business
- Projects that stall before they reach production
What we deliver
Concrete work, not a wish list.
The technology behind it
Three transformation streams
We organise transformation into three streams. Omnichannel Customer Connects covers contact centre, cloud telephony, social integration, chatbots and ERP (CRM, KMS, HCM). Automation Solutions covers RPA, IoT, scripting and VR/AR. Web Design & eCommerce covers web design, SEO, content and digital marketing. Behind all three is the Silicon Group’s offshore development capability — global delivery that reduces cost and speeds timelines without cutting corners.
Who it’s for
Built for teams like yours
- Enterprises modernising core systems
- Businesses digitising manual, paper-heavy processes
- Organisations unifying customer channels
- Companies needing custom software or integrations
- Retailers building or replatforming eCommerce
What a deployment includes
No surprises in the scope
- Discovery, roadmap and estimation
- Platform selection and architecture
- Implementation and integration
- Custom development where off-the-shelf falls short
- Data migration and analytics setup
- Testing, rollout and change support
- Ongoing enhancement via global delivery
Deployment process
How we get you there
- 01
Discovery & site survey
We walk your site and establish what’s really there before we design anything.
- 02
Design & estimation
We design the solution and give you an honest, itemised estimate up front.
- 03
Deployment
We install cleanly, test at full load, label and document everything.
- 04
Handover & support
We hand over documentation and can monitor and support it going forward.
FAQ
Digital Transformation — your questions
Do you only do networking, or actual software delivery too?
Both. Alongside the infrastructure work, the Silicon Group delivers full digital transformation — SAP, Salesforce, Oracle Fusion, custom apps, data engineering and eCommerce — with a global development capability behind it. Infrastructure and software from one partner keeps the whole stack accountable.
How does offshore delivery benefit us?
It reduces cost and shortens timelines while keeping quality high, because you’re tapping a delivery team that’s been doing enterprise work since 1997. You get the economics of global delivery with local accountability in the GTA.
Can you integrate new systems with what we already run?
Yes — integration is usually the hard part, and it’s where we focus. The goal is systems that talk to each other and data you can trust, not another island. We scope the integration in discovery so there are no surprises.
What does a transformation engagement start with?
Discovery: identifying the roadblocks, mapping the current state, and building a roadmap with real estimates. We’d rather spend time getting the plan right than watch a project stall halfway through the build.
Do you help with the customer-facing side too?
Yes. Our Omnichannel Customer Connects and Web Design & eCommerce streams cover contact centre, chatbot, CRM, web, SEO and digital marketing — so the customer experience and the back-end systems are built to work together.
Related solutions
Often deployed together
Get a free consultation
Let’s scope it, no obligation.
Tell us about your site and what you need. You’ll hear back from a real engineer within one business day.
- A real plan and an honest estimate
- One accountable team, design to support
- Reply within one business day
Prefer to talk? Call +1 (365) 386-1949 or email [email protected].